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YKG Contests offers limited refunds to maintain operational integrity while protecting users from genuine errors. Third-party vendor products/services follow their own refund policies (displayed at checkout). All YKG refund decisions are final and processed within 7-14 business days.

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Refund Eligibility

 

Refunds are available only in these specific cases for YKG Contests products/services:

  • System/Technical Errors: Proven payment double-charges or failed bookings due to YKG Contests platform faults (requires transaction evidence).

  • Event Cancellation: If YKG Contests cancels a paid debate (full refund issued).

  • YKG Merchandise Issues: Damaged/defective YKG items or non-delivery (within 7 days of delivery confirmation).

No YKG refunds for:

  • Change of mind or "buyer's remorse"

  • Paid debate entries after debate start time

  • Ads Corner fees (service already rendered)

  • Free debate bookings (no monetary loss)

  • Digital products/downloads

 

Third-Party Vendor Exception ⚠️

 

🔥 IMPORTANT: THIRD-PARTY PRODUCTS/SERVICES

Future partner businesses selling on ykgcontests.com:

  • Separate Refund Policies: Each vendor displays their own refund terms at checkout

  • Vendor Responsibility: All returns/refunds handled directly by the vendor

  • YKG Role: Platform facilitation only (no liability for vendor disputes)

  • Dispute Process: Contact vendor directly → Escalation to YKG only after vendor response

 

Third-Party Scenario/Refund Handling

 

  • Partner Merch/Vendor's policy (shown at checkout)

  • Sponsored Debates/Sponsor's terms apply

  • Vendor Digital Products/Vendor handles all refunds

  • Marketplace Services/Vendor-specific terms

 

Example Vendor Disclosure (Checkout): "This [Product/Service] sold by [Vendor Name]. Refunds per vendor policy: [Link]. YKG Contests not responsible."

 

Refund Request Process (YKG Products Only)

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  1. Submit Request: Using our contact form or mailing support@ykgcontests.com within 7 days with:

    • Order/booking reference number

    • Transaction proof (screenshot/receipt)

    • Clear explanation + evidence (photos for merch)

  2. Review: YKG processes within 48 hours (business days).

  3. Decision: Email confirmation (approved/denied) with reasons.

  4. Processing: Approved refunds to original payment method within 7-14 business days.

 

Debate-Specific Refunds (YKG Events Only)

 

Scenario/Refund Policy

 

  • Before debate starts/50% refund (admin fees apply)

  • After debate starts/No refund

  • Winner disqualification/No refund

  • YKG cancels debate100% /refund + bonus credits

 

Ads Corner Refunds (YKG Service)

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  • Pre-approval: Full refund if ad rejected

  • Post-approval: No refunds

  • Under-delivery: Partial credit (verified impressions)

 

YKG Merchandise Refunds

 

Item Condition/Timeframe/Refund Amount

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  • Damaged/Defective/7 days from delivery/100% OR replacement

  • Wrong item sent/7 days from delivery/100% + return shipping

  • Non-delivery/30 days from shipment100%

 

Third-Party Vendor Returns Process

 

1. Check vendor policy at checkout

2. Contact vendor directly (email/phone provided)

3. Vendor handles refund/return

4. YKG mediates only if vendor unresponsive after 7 days

 

Return shipping: Customer responsibility unless vendor specifies otherwise.

 

Payment Processing Notes

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  • Naira Payments (Paystack/Flutterwave): Follow gateway timelines

  • Third-Party Payments: Vendor receives funds directly

  • Fees: Non-refundable (2.5% processing + taxes)

 

Contact Information

 

YKG Contests Refunds (YKG products only)
Email: support@ykgcontests.com or make use of contact form
Subject: "Refund Request - [Order ID] - YKG Product"

 

Third-Party Vendors

Contact details shown at checkout/vendor profile

 

Policy Updates

 

Changes effective upon posting on https://ykgcontests.com/refund-policy.

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